Privacy Policy

This Privacy Policy ("Policy") is issued by qqmamibet ("we", "us", "our", "the Platform") and applies to all personal data collected, processed, stored, or transmitted in connection with your use of the website located at qqmamibet.cam, including all related services, features, and interfaces ("the Service").

qqmamibet is an online casino and sports betting platform operating in the Malaysian market, serving users across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and the wider region. In the course of operating the Service, qqmamibet processes personal data belonging to registered Users and, in some cases, visitors who have not yet completed account registration. This Policy sets out the basis on which that data is processed.

By accessing or using the qqmamibet platform, registering an account, or making a deposit, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data in the manner described herein. If you do not agree with this Policy, you should not access the Service.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, IP address, financial account details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, and deletion.
• "Data Controller" means qqmamibet, the entity that determines the purposes and means of processing Personal Data collected through the Service.
• "Data Processor" means any third party that processes Personal Data on behalf of qqmamibet, such as payment gateway providers and cloud hosting services.
• "User" means any individual who has registered an account on the qqmamibet platform and uses the Service.
• "Cookies" means small text files stored on your device by your browser when you visit the qqmamibet website, used to retain session information and facilitate certain platform features.
• "KYC" means Know Your Customer — the identity and document verification process that qqmamibet is required to conduct to verify Users' identities in compliance with applicable regulations.

qqmamibet collects personal data through several channels: directly from you when you register an account or interact with the Service; automatically through your use of the platform; and, in limited circumstances, from third-party payment providers and verification services. The following table summarises the categories of data we collect and the context in which each category is gathered:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is inadvertently received, we will delete it promptly.

qqmamibet processes personal data for the following clearly defined purposes:

1. Account Management: To create and maintain your registered account, authenticate your identity at login, and manage your account settings and preferences.
2. Service Delivery: To provide access to all gaming and betting services on the platform, including processing your wagers, recording game outcomes, and managing your account balance in Malaysian Ringgit (MYR).
3. Payment Processing: To process deposits and withdrawals via your chosen payment method — including Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — and to maintain accurate financial records of all transactions.
4. KYC and Compliance: To verify your identity and age (minimum 21 years) in accordance with our regulatory obligations, and to meet applicable anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
5. Customer Support: To respond to your enquiries, resolve complaints, and provide technical or account-related assistance via live chat and email.
6. Responsible Gambling: To monitor gaming activity patterns that may indicate problem gambling behaviour, to enforce self-exclusion requests, and to apply deposit limit restrictions where configured by you.
7. Platform Improvement: To analyse aggregated usage data and platform performance metrics to improve the quality, stability, and user experience of the Service.
8. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other unauthorised or unlawful activities.
9. Legal and Regulatory Compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory authorities, and enforce our Terms and Conditions.

qqmamibet processes personal data only where there is a lawful basis to do so. The following legal bases apply to the respective processing activities:

• Contractual Necessity: Processing that is necessary to perform the contract between you and qqmamibet — including account creation, payment processing, and delivery of gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML obligations, and responses to lawful regulatory requests.
• Legitimate Interests: Processing carried out in pursuit of qqmamibet's legitimate business interests, including fraud prevention, platform security, and service improvement — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on your consent — for example, for certain non-essential cookies or marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

qqmamibet does not share your personal data with third parties except in the following limited and clearly defined circumstances:

• Payment Service Providers: We share the minimum necessary financial data with our payment processing partners — including the operators of DuitNow, FPX, and participating Malaysian banking platforms — solely for the purpose of processing your deposits and withdrawals. These providers process data as Data Processors under contractual data protection obligations.
• Identity Verification Services: KYC documentation may be shared with authorised third-party identity verification providers engaged to verify the authenticity of documents submitted during the account verification process.
• Technology and Hosting Partners: Technical data may be processed by cloud infrastructure and hosting providers engaged to operate the qqmamibet platform. These providers act as Data Processors and are contractually bound to maintain appropriate data security standards.
• Regulatory and Law Enforcement Authorities: We will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or valid legal process.
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all of qqmamibet's assets, personal data held by qqmamibet may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third-party Data Processors engaged by qqmamibet are required to process personal data only in accordance with our written instructions, to implement appropriate technical and organisational security measures, and to return or delete data upon termination of their engagement.

qqmamibet uses cookies and similar tracking technologies to operate and improve the platform experience. Cookies are small text files placed on your device by your browser when you visit the qqmamibet website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the platform. These cookies enable core functions such as session management, login authentication, and security verification. They cannot be disabled without impairing the functionality of the Service.
• Functional Cookies: Used to remember your preferences and settings — such as language preferences and display options — so that you do not need to re-enter them on each visit.
• Analytics Cookies: Used to collect aggregated information about how visitors use the platform, including which pages are visited most frequently and how Users navigate between sections. This data is used to improve the structure and content of the Service.
• Security Cookies: Used to detect and prevent fraudulent activity, including suspicious login attempts and unusual transaction patterns.

qqmamibet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the principal categories of data we process:

• Account and Identity Data: Retained for the duration of your account and for a minimum period of five (5) years following account closure, in compliance with AML and regulatory record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of seven (7) years following the date of the relevant transaction, in accordance with applicable financial records requirements.
• KYC Documentation: Retained for the period required under applicable anti-money laundering regulations, which is typically five (5) years following the end of the business relationship.
• Gaming Activity Logs: Retained for a minimum of three (3) years for responsible gambling monitoring, fraud investigation, and dispute resolution purposes.
• Customer Support Communications: Retained for a period of three (3) years following the resolution of the relevant enquiry or complaint.
• Technical and Behavioural Data: Aggregated and anonymised data may be retained indefinitely for analytical purposes. Identifiable technical data is retained for no longer than twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained beyond the standard period due to an ongoing legal dispute, investigation, or regulatory inquiry, we will retain the relevant data until the matter is resolved.

qqmamibet takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. The key security measures in place include:

• 256-bit SSL Encryption: All data transmitted between your device and the qqmamibet platform is encrypted using industry-standard 256-bit Secure Socket Layer (SSL) technology, preventing interception of data in transit.
• Access Controls: Access to personal data within qqmamibet's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive data protection training.
• Secure Data Storage: Personal data is stored on secured servers with restricted physical and network access. Financial data and identity documents are stored separately from general account data and subject to additional access restrictions.
• Fraud Monitoring: Automated and manual fraud detection systems continuously monitor account activity for unusual patterns, including irregular login attempts, suspicious deposit and withdrawal activity, and potential identity misuse.
• Regular Security Reviews: Our security infrastructure is reviewed and updated regularly to address new and emerging threats.

Subject to applicable law, you have the following rights in relation to the personal data that qqmamibet holds about you. To exercise any of these rights, please contact our support team via the details provided in Section 14 of this Policy:

qqmamibet will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by an additional sixty (60) days, in which case we will notify you of the extension and the reasons for the delay.

Please note that certain rights are subject to limitations. For example, the right to erasure does not apply where qqmamibet is required to retain data to comply with a legal obligation — such as the AML record-keeping requirements described in Section 8.

The qqmamibet Service is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. The collection of personal data from minors is strictly prohibited and constitutes a breach of our Terms and Conditions.

If qqmamibet becomes aware that personal data has been collected from an individual under the age of 21 — whether through misrepresentation of age during registration or any other means — we will take immediate steps to delete that data, close the relevant account, and forfeit any associated account balance.

If you have reason to believe that a minor has registered an account on the qqmamibet platform or has submitted personal data to us, please contact our support team immediately so that we may investigate and take appropriate action.

The qqmamibet platform may from time to time reference or facilitate connections to third-party services — including payment gateways for Malaysian banking and e-wallet platforms such as Maybank2u, CIMB Clicks, Touch 'n Go eWallet, and GrabPay. When you interact with third-party payment services, you are redirected to or interact directly with those providers' own systems, which are governed by their own independent privacy policies.

qqmamibet is not responsible for the privacy practices, data handling standards, or content of any third-party platform or service. We encourage you to review the privacy policy of any third-party service with which you interact in connection with your use of qqmamibet.

qqmamibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the nature of the services we provide. The effective date at the top of this document will be updated to reflect the date of the most recent revision.

Where changes to this Policy are material — meaning they significantly affect your privacy rights or our data handling practices — we will notify registered Users by displaying a notice on the platform or by sending a communication to the email address registered to your account. Your continued use of the Service following notification of any amendment constitutes your acceptance of the revised Policy.

The current version of this Privacy Policy will always be accessible at qqmamibet.cam/privacy-policy. We recommend that you review this Policy periodically to stay informed of how we handle your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that qqmamibet holds about you, please contact our support team using the following details. All data-related enquiries will be directed to the appropriate team for handling:

• Live Chat: Available 24 hours a day, 7 days a week, via the in-platform live chat widget. Please mention "Privacy Request" in your opening message so that our team can direct your enquiry appropriately.
• Email (plain text — do not click): [email protected]

qqmamibet will acknowledge all privacy-related requests within 24 hours and will provide a substantive response within thirty (30) calendar days. If your request is complex or if you submit multiple requests simultaneously, the response period may be extended to ninety (90) days, and we will inform you accordingly.